Students’ Perspectives about Quality Education: A Case Study of Army Burn Hall College, Abbottabad
This case study aimed to analyze the quality of education and related services (including infrastructure, facilities, and resources) offered by Army Burn Hall College Abbottabad. For this purpose, an explanatory mixed-method research design (Quantitative + Qualitative) was used. A sample of 152 students from the SSC level (Matriculation), studying for the last five years in the college was selected by using a convenience sampling technique. For collecting quantitative data, a SERVQUAL questionnaire was administered, while two open-ended questions were added to this questionnaire for collecting qualitative data. For analyzing quantitative data, the mean score of satisfaction (Perception -Expectation) was calculated, while qualitative data was analyzed using thematic analysis. The analyzed data revealed that Army Burn Hall College was imparting quality education to the students’ high satisfaction level concerning infra-structure, space, educational facilities, services for personality development, and classroom teaching. However, the analysis of qualitative data revealed some areas in the college that need improvement for the quality of education in the college.
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