Examining Supervisor Support through the Lens of Conservation of Resource Theory (COR): A Sequential Path Model
The study was conducted to identify the antecedents and outcomes of psychological safety and feeling trusted with some additional mediators, resulting in positive and negative outcomes. The study is novel as it was the first attempt to test the dual pathways in terms of psychological safety and trust. The study used the positivism research philosophy followed by the deductive approach to meet the objectives of the study. The survey method was used to collect the data. 400 questionnaires were distributed among subordinates and 318 returned, representing a response rate of 79.5%. On the other hand, we also took the responsibility of supervisors to rate the level of creativity of their subordinates (dyadic), with an average of 8-10 employees working under one supervisor, so we selected 40 supervisors after collecting subordinate level data and distributed questionnaires using the questionnaire coding method. The response rate from supervisors was 98%. The results suggested that supervisor support through feeling trusted and voicing behavior on employee creativity is having a significant relationship and supervisor support through feeling trusted and perceived workload on employee creativity is also having a significant relationship supporting partial mediation. Subsequently, another relationship i.e. supervisor support and employee creativity was also tested and results identified that the relationship is mediated by perceived workload and emotional exhaustion. Moreover, supervisor support relationship with employee's creativity mediated by psychological safety and voicing behavior is also having the mediation effects. Therefore, our entire hypotheses were accepted.