Employee Turnover Intentions: Investigating the role of Work Overload, Job Satisfaction, Employee Engagement and Job Stress

Abstract

The purpose of this study was to identify the impact of work overload, job satisfaction, employee engagement and job stress on employee turnover intentions in private banks of Sindh, Pakistan. This study was quantitative, cross-sectional and explanatory in nature based on deductive approach and positivist philosophy. Data obtained by questionnaire survey based on seven-point Likert scale. Questionnaire contained items which were adopted from the prior research studies. Items were slightly modified for the easy understanding of the target population. Data obtained from employees including managers and non-managers. Data obtained through convenience and snow-ball sampling techniques, both are the items of non-probability sampling. Approximately 250 close-ended questionnaires distributed among the target population out of which 208 received back as fully completed and fit for data analysis and interpretation. Data were analysed and interpreted by Statistical Package for Social Sciences (SPSS version 22.0) and Partial Least Square-Structural Equation Modelling (PLS-SEM). All path coefficients found positive and significant in relationships except work overload and job satisfaction with employee turnover intentions. However, total effects found positive and significant. Findings of this study are greatly helpful particularly for private banks of Sindh to reduce employee turnover which occurs due to work overload, job satisfaction, employee engagement and job stress and generally for overall banking sector of the country.